Privacy Policy
At Floofin' Fabulous, your privacy is very important to us. We’re committed to handling your personal information with the same care and attention we give to the pets we serve. This policy explains how we collect, use, and protect your personal information, as well as your rights related to that information.
Information We Collect
When you interact with Floofin' Fabulous, we may collect certain information to fulfil your orders and enhance your experience with us. This may include:
-
Personal Information: Your name, email address, shipping address, and contact details when you order or sign up for our newsletter.
-
Payment Information: We use secure third-party payment processors, so we don’t store your payment details directly while we process your payments.
-
Website Usage Information: We may use cookies and similar technologies to collect details about how you use our website, such as page visits or browsing times.
How We Use Your Information
Your information is used to improve your experience and ensure your order process runs smoothly. Here’s how we put it to use:
-
Order Fulfillment: To process, package, and ship your orders carefully.
-
Customer Service: To respond to questions, provide order updates, and manage returns or exchanges.
-
Marketing & Updates: If you’ve chosen to receive updates, we may occasionally email you product news, special offers, and tips. You can opt-out at any time.
-
Website Improvement: Tracking how visitors use our site helps us improve Floofin' Fabulous even more so that it’s easier for you to find what you need.
Protecting Your Information
Just as we would protect a beloved pet, we take the security of your information very seriously. We use a range of measures to keep your data safe:
-
Secure Payment Processing: Payments are processed by trusted third-party providers who meet industry standards for data security.
-
Data Encryption: We use secure technology to protect your information online.
-
Restricted Access: Access to personal information is limited to authorized personnel only.
Your Rights
Your information belongs to you, and you have rights regarding its use, including:
-
Access and Correction: You can request a copy of your personal information and ask for corrections if it’s inaccurate.
-
Opting Out: If you no longer want to receive marketing emails, you can unsubscribe anytime.
-
Deletion: In some cases, you can request that we delete your information. However, certain legal or operational requirements may prevent us from doing so in every case.
Third-Party Services
We work with trusted third parties (like payment processors) to deliver our services, but they are bound to handle your data securely and confidentially. We do not sell or share your personal information with anyone for their marketing purposes.
Cookies and Tracking Technologies
Cookies, like little digital breadcrumbs, help us understand how you use our site. They allow us to remember preferences and personalize your experience. You can control your cookie settings in your browser at any time.
Changes to This Policy
Just as our product offerings grow, this privacy policy may be updated occasionally to reflect improvements in our practices or compliance with laws. We encourage you to check back here periodically for any updates.
Contact Us
If you have any questions or concerns about your privacy, please contact us at info@floofinfabulous.co.nz. We’re here to help and ensure your privacy is protected.
